up955 Terms & Conditions

1. Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

• "Platform" refers to the up955 online gaming website accessible at https://up955.cam and all associated services, applications, and content.
• "User," "You," "Your," or "Player" refers to any individual who accesses or uses the Platform, whether registered or not.
• "Account" means the personal gaming account created by a User upon successful registration, through which all gaming activities, deposits, and withdrawals are conducted.
• "Services" encompasses all gaming products offered on the Platform, including but not limited to sports betting (football, basketball, badminton, tennis, e-sports), live casino games, slot games, togel (traditional Indonesian numbers lottery), table games, crash games, and any other gaming activities.
• "Deposit" means any funds transferred by a User into their Account via approved payment methods including Indonesian bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja).
• "Withdrawal" refers to the process of transferring funds from a User's Account balance to their designated bank account or e-wallet.
• "Bonus" includes all promotional offers, free bets, cashback, deposit matches, loyalty rewards, and any other incentives provided by up955 to Users.
• "Wagering Requirement" or "Turnover Requirement" means the total amount a User must bet before Bonus funds or associated winnings can be withdrawn as cash.

2. Eligibility and Account Registration

2.1 Age and Residency Requirements

You must meet the following mandatory eligibility criteria to use up955:

• You must be at least 21 years of age at the time of registration. up955 strictly enforces age verification and reserves the right to request government-issued identification documents (KTP, SIM, passport) to confirm your age before processing any withdrawal.
• You must be a legal resident of Indonesia and physically located within Indonesian territory when accessing the Platform.
• You must have the legal capacity to enter into binding contracts under Indonesian law.
• You are not prohibited from participating in online gaming activities by any applicable laws, regulations, or court orders.

2.2 Account Registration

To access certain Services on the Platform, you must create an Account by providing accurate, current, and complete information including your full legal name, date of birth, phone number, email address, and residential address. You agree to:

• Provide truthful and accurate information during registration.
• Maintain only one (1) Account per person. Multiple accounts created by the same individual are strictly prohibited and may result in permanent suspension and forfeiture of funds.
• Keep your login credentials (username and password) confidential. You are solely responsible for all activities conducted through your Account.
• Notify up955 immediately if you suspect unauthorized access to your Account.
• Update your Account information promptly if your personal details change.

2.3 Know Your Customer (KYC) Verification

up955 is committed to preventing fraud, money laundering, and underage gambling. We reserve the right to request identity verification documents at any time, particularly before processing your first withdrawal. Required documents may include:

• Government-issued photo identification (KTP, SIM, or passport).
• Proof of address (utility bill, bank statement, or government correspondence issued within the last three months).
• Selfie photograph holding your identification document.
• Bank account verification or e-wallet ownership confirmation.

Failure to provide requested documents within 30 days may result in Account suspension and withdrawal restrictions until verification is completed.

3. Deposits and Withdrawals

3.1 Deposits

up955 accepts deposits in Indonesian Rupiah (IDR) through the following approved payment methods:

• Bank Transfers: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI (Bank Syariah Indonesia), Bank Permata.
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja.

Minimum deposit: Rp 50,000. Deposits are typically processed automatically within 2 minutes. Funds deposited into your Account are available for immediate use. up955 does not charge deposit fees, though your payment provider may impose transaction charges.

3.2 Withdrawals

You may request a withdrawal of your Account balance at any time, subject to the following conditions:

• Minimum withdrawal: Rp 100,000.
• Withdrawals are processed to the same payment method used for your most recent deposit, or to a verified bank account/e-wallet registered in your name.
• First-time withdrawals require completion of KYC verification (see Section 2.3).
• Active Bonus funds and any associated wagering requirements must be cleared before withdrawing, unless you choose to forfeit the Bonus.
• Withdrawals are typically processed within 15 minutes to 24 hours during business hours (09:00 - 22:00 WIB). Requests submitted outside business hours will be processed the following business day.
• up955 does not charge withdrawal fees. Your bank or e-wallet provider may impose receiving fees.

3.3 Anti-Money Laundering (AML) Policy

up955 maintains strict anti-money laundering controls. Suspicious activity, including but not limited to depositing and immediately withdrawing without placing bets, structuring deposits to avoid detection, or using the Platform for fund transfers rather than gaming, will trigger an investigation and may result in Account suspension and reporting to relevant authorities.

4. Bonuses and Promotions

4.1 General Bonus Terms

up955 offers various Bonuses and promotional offers to enhance your gaming experience. All Bonuses are subject to specific terms and conditions, which are published on the Platform at the time the Bonus is offered. By accepting any Bonus, you agree to comply with its associated terms, including:

• Wagering Requirements: Most Bonuses require you to wager a specified multiple of the Bonus amount (e.g., 10x, 25x) before winnings can be withdrawn.
• Minimum Odds: Sports betting wagers may only count toward wagering requirements if placed at minimum odds (typically 1.50 decimal odds or higher).
• Game Weighting: Different game types contribute differently to wagering requirements. Slots typically contribute 100%, while live casino games may contribute 10% and sports betting varies by odds.
• Maximum Bet Limits: While an active Bonus is in play, maximum bet limits apply (typically Rp 50,000 per bet/spin). Exceeding this limit may void the Bonus and associated winnings.
• Expiration: Bonuses must be used and wagering requirements completed within the validity period (typically 7-30 days), after which unused Bonuses and associated winnings will be forfeited.

4.2 Bonus Abuse

up955 reserves the right to void Bonuses, cancel winnings, and suspend or close Accounts if we determine that a User has engaged in Bonus abuse, including but not limited to:

• Creating multiple Accounts to claim the same Bonus multiple times.
• Using betting strategies designed to exploit Bonuses (e.g., hedging on opposite outcomes, low-risk betting patterns).
• Collusion with other Users to manipulate Bonus terms.
• Any other behavior we deem to be abusive or contrary to the spirit of the promotion.

5. Responsible Gaming

up955 is committed to promoting responsible gaming. We provide tools to help you maintain control over your gaming activity:

• Deposit Limits: Set daily, weekly, or monthly deposit limits through your Account settings.
• Loss Limits: Restrict the maximum amount you can lose over a specified period.
• Session Time Limits: Receive notifications or automatic logouts after a set duration of continuous play.
• Self-Exclusion: Temporarily or permanently exclude yourself from the Platform for periods ranging from 24 hours to permanent closure.
• Reality Checks: Periodic on-screen reminders of your session duration and net win/loss.

If you believe your gaming is becoming problematic, please contact our Customer Support team immediately or visit our dedicated Responsible Gaming page for professional help resources.

6. Prohibited Activities

You agree not to engage in any of the following prohibited activities while using up955:

• Using the Platform for any illegal purpose or in violation of Indonesian law.
• Providing false or misleading information during registration or KYC verification.
• Using automated software, bots, scripts, or any other technology to access or interact with the Platform.
• Colluding with other Users to gain unfair advantages.
• Manipulating game outcomes or exploiting software vulnerabilities.
• Engaging in fraudulent, abusive, or disruptive behavior.
• Creating multiple Accounts or allowing others to use your Account.
• Using the Platform as a payment intermediary or for money transfer purposes unrelated to genuine gaming activity.
• Reverse engineering, decompiling, or attempting to extract source code from our software.

Violation of these prohibitions will result in immediate Account suspension, forfeiture of funds, and potential legal action.

7. Intellectual Property Rights

All content on the up955 Platform, including but not limited to text, graphics, logos, images, software, game designs, audio, video, and trademarks, is the exclusive property of up955 or its licensors and is protected by Indonesian and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial gaming purposes only. You may not reproduce, distribute, modify, display, perform, publish, license, create derivative works from, or sell any content from the Platform without our prior written consent.

8. Limitation of Liability and Disclaimers

8.1 Service Availability

While up955 strives to maintain 99.9% uptime, the Platform is provided "as is" and "as available" without warranties of any kind. We do not guarantee uninterrupted, error-free, or secure access to the Platform. Planned maintenance, technical issues, or external factors beyond our control may cause temporary service disruptions.

8.2 Limitation of Liability

To the fullest extent permitted by Indonesian law, up955 and its officers, directors, employees, and agents shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform.
• Loss of profits, revenue, data, or business opportunities.
• Errors, bugs, or technical malfunctions in games or software, unless such errors result in a demonstrable incorrect settlement of a bet.
• Third-party actions, including payment processor failures, bank delays, or network outages.
• Unauthorized access to your Account resulting from your failure to secure login credentials.

Our total liability for any claim arising from these Terms shall not exceed the amount you deposited into your Account in the three months immediately preceding the claim.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws applicable to international online gaming platforms operating in Indonesia. Any disputes arising from or relating to these Terms shall be resolved through the following process:

1. Internal Resolution: Users must first attempt to resolve disputes by contacting up955 Customer Support via live chat, email ([email protected]), or WhatsApp.
2. Mediation: If internal resolution fails, both parties agree to engage in good-faith mediation before pursuing formal legal action.
3. Arbitration: Any unresolved disputes shall be submitted to binding arbitration in accordance with Indonesian arbitration procedures.

By using up955, you waive any right to participate in class-action lawsuits or class-wide arbitration against the Platform.

10. Amendments to Terms

up955 reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Material changes will be communicated via email, on-site notifications, or prominent announcements on the Platform. Continued use of up955 after such changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

11. Account Closure and Suspension

11.1 Voluntary Closure

You may request to close your Account at any time by contacting Customer Support. Upon closure, any remaining balance (excluding forfeited Bonuses) will be returned to your registered bank account or e-wallet after completion of any pending wagering requirements and KYC verification.

11.2 Involuntary Suspension or Closure

up955 reserves the right to suspend or permanently close your Account without prior notice if:

• You breach any provision of these Terms and Conditions.
• We suspect fraudulent, abusive, or illegal activity.
• You fail to complete KYC verification within the required timeframe.
• You create multiple Accounts or allow others to use your Account.
• Required by law, regulatory authorities, or court order.

In cases of Account closure due to Terms violations, up955 may forfeit your Account balance and any pending winnings.

12. Contact Information

If you have questions, concerns, or disputes regarding these Terms and Conditions, please contact up955 Customer Support:

• Email: [email protected]
• Live Chat: Available 24/7 on the Platform
• Operating Hours: 24/7 (WIB timezone)
• Language: Indonesian and English support available

Our dedicated support team is committed to resolving your inquiries promptly and professionally.