Your Safety and Wellbeing Are Our Priority - Play Responsibly, Play Safely
Responsible gaming means approaching gambling as a form of entertainment, not as a way to make money or solve financial problems. At up955, we want every player from Jakarta, Surabaya, Medan, Bandung, Bali, and across Indonesia to enjoy betting on their favorite football matches, spinning slot reels, or playing live baccarat without negative consequences. Responsible gaming involves:
Gambling should never negatively impact your financial stability, mental health, relationships, or career. If you find yourself spending more money than you can afford, lying to loved ones about your gambling, or feeling anxious and preoccupied with betting, it may be time to reassess your relationship with gambling and use the tools up955 provides to regain control.
Problem gambling can affect anyone, regardless of age, gender, income, or background. Recognizing the warning signs early is crucial to preventing serious harm. Be aware of these red flags:
If you recognize any of these signs in yourself or someone you care about, please reach out for support immediately. up955 Customer Support is available 24/7 to help connect you with resources.
Take control of your gaming experience with these built-in safety features. All tools are accessible through your account settings.
Set daily, weekly, or monthly limits on how much money you can deposit into your up955 account. Once you reach your limit, the system will automatically block further deposits until the time period resets. This helps you stick to your budget and prevents impulsive overspending. Minimum deposit: Rp 50,000. You can lower your deposit limit at any time (effective immediately), but increases require a 24-hour cooling-off period to prevent hasty decisions.
Restrict the maximum amount of money you can lose over a specified period (daily, weekly, or monthly). Net losses are calculated as total deposits minus total withdrawals during the period. When you hit your loss limit, you can still play with your remaining account balance but cannot deposit additional funds until the period resets. This protects you from catastrophic losses and helps maintain financial control.
Set a maximum duration for your gaming sessions. up955 will send you a notification when you approach your time limit and automatically log you out when the limit is reached. This prevents marathon gaming sessions that can lead to fatigue, poor decision-making, and excessive losses. Recommended session limits: 1-2 hours with breaks in between. Use this tool to maintain a healthy balance between gambling and other life activities.
Receive periodic on-screen reminders during gameplay showing how long you've been logged in and your current net win/loss for the session. These reality checks help you stay aware of your gambling activity and make informed decisions about whether to continue playing or take a break. You can customize the frequency of these notifications (every 30 minutes, 60 minutes, etc.) in your account settings.
If you feel you need a break from gambling, use the "Take a Break" feature to temporarily suspend your account. Available periods: 24 hours, 48 hours, 7 days, 14 days, 30 days, or 90 days. During the break period, you cannot log in, deposit funds, or place bets. Your account balance remains secure and available for withdrawal at the end of the break period. This cooling-off period can help you regain perspective and control.
For users who recognize that gambling has become a serious problem, up955 offers permanent self-exclusion. When you choose this option, your account will be immediately and permanently closed. Any remaining balance (excluding forfeited bonuses) will be returned to your registered bank account after completion of identity verification. Self-excluded users cannot create new accounts on up955. This is the most serious responsible gaming tool and should be used when you feel you cannot control your gambling. We fully support your decision to self-exclude and will not attempt to persuade you to return.
Opt out of promotional emails, SMS messages, and push notifications at any time through your account settings. Reducing exposure to gambling-related marketing can help you maintain control, especially if you're trying to cut down or take a break. Even after opting out, you'll still receive essential account-related communications (withdrawal confirmations, security alerts, etc.). We respect your preferences and will honor your opt-out requests immediately.
up955 is committed to preventing underage gambling. Under Indonesian law and our own strict policies, you must be at least 21 years of age to create an account and gamble on our platform. We enforce this requirement through rigorous identity verification:
If we discover that an account belongs to someone under 21 years of age, we will:
We urge parents and guardians to monitor their children's internet activity and take steps to prevent underage access to gambling sites. Use parental control software, secure your payment methods, and have open conversations with young people about the risks of gambling. If you believe your child has created an account on up955, contact our Customer Support immediately at [email protected] so we can take swift action.
If gambling is no longer fun and you feel it's becoming a problem, please don't hesitate to reach out. Asking for help is a sign of strength, not weakness. up955 Customer Support is available 24/7 to assist you.
24/7 Live Chat: Click the chat icon on any page for immediate assistance in Indonesian or English
Email: [email protected] (response within 24 hours)
Operating Hours: 24/7 availability, 365 days a year (WIB timezone)
Our support team can help you set limits, take a break, or permanently close your account. We will never judge you or try to convince you to keep gambling if you've decided to stop. Your wellbeing is more important than our business.
While up955 provides tools to help you manage your gambling, professional counseling and support groups offer additional resources for individuals struggling with problem gambling. We recommend reaching out to these organizations if you need expert help:
Remember: Recovery is possible. Thousands of people have successfully overcome gambling addiction with the right support. You don't have to face this alone.
Strict identity verification before first withdrawal. Zero tolerance for underage gambling. Protecting minors is our top priority.
Set deposit, loss, and time limits that fit your budget and lifestyle. Adjust anytime. Lower limits take effect immediately.
Temporary self-exclusion from 24 hours to 90 days. Cool off, regain perspective, and return when ready—or not at all. Your choice.
Close your account permanently with one click. We'll return your balance and support your decision to stop gambling. No questions asked.
Indonesian-speaking support team available anytime via live chat, email, or phone. We're here to help you stay in control.
Your conversations with our support team are completely confidential. We'll connect you with professional help resources if needed.
Don't wait until gambling becomes a problem. Use our player protection tools now to set healthy limits and maintain control. Learn more about our policies and find answers to common questions.