Your Privacy and Data Security Are Our Top Priorities
OUR COMMITMENT TO YOUR PRIVACY: At up955, we are deeply committed to protecting your personal information and respecting your privacy rights. This Privacy Policy explains what data we collect, why we collect it, how we use it, how long we retain it, and what rights you have regarding your personal data under Indonesian and international data protection standards.
This Privacy Policy applies to all Users of the up955 online gaming platform accessible at https://up955.cam (the "Platform"). By creating an account, accessing our Services, or providing personal information to up955, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy.
up955 operates as an online gaming platform serving Indonesian residents, offering sports betting (including football betting on BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, Champions League), live casino games, slot games, togel (traditional Indonesian lottery), and other gaming products. We collect and process personal data necessary to provide these Services securely, fairly, and in compliance with applicable laws.
If you do not agree with any part of this Privacy Policy, you must not use the Platform and should refrain from providing us with any personal information. For Users under 21 years of age: up955 strictly prohibits underage gambling. If you are under 21, do not register an account or provide any personal data to us.
When you register an account or use our Services, we collect the following categories of personal data that you voluntarily provide:
When you access or use the up955 Platform, we automatically collect certain technical and behavioral data:
In certain circumstances, we may receive personal data about you from third-party sources:
up955 processes your personal data for the following specific purposes, each supported by a legitimate legal basis:
Legal Basis: Performance of Contract – these activities are necessary to fulfill our contractual obligations to provide gaming services to you.
Legal Basis: Legal Obligation – we are required by law to verify user identities and prevent illegal activities.
Legal Basis: Legitimate Interest – we have a legitimate interest in protecting our Platform, users, and business from fraud and security threats.
Legal Basis: Legitimate Interest and Legal Obligation – we have both a legal duty and a legitimate interest in promoting responsible gambling and protecting vulnerable users.
Legal Basis: Consent – we only send marketing communications to users who have explicitly opted in. You can withdraw consent at any time via account settings or by contacting support.
Legal Basis: Legitimate Interest – we have a legitimate interest in understanding how users interact with our Platform to deliver better services.
up955 does not sell, rent, or trade your personal data to third parties for their marketing purposes. However, we may share your data with the following categories of recipients under strict confidentiality obligations:
We may disclose your personal data to law enforcement, regulatory bodies, courts, or government agencies when:
In the event up955 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of the transaction. We will notify you via email and provide options to close your account if you object to such transfer.
Important: All third parties with whom we share your data are contractually obligated to protect your information and use it only for the specific purposes we authorize. We conduct due diligence on all service providers to ensure they meet our security standards.
up955 retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Registration Data | Active account duration + 7 years | Legal and regulatory compliance, tax reporting, dispute resolution |
| KYC/Identity Documents | Account closure + 7 years | Anti-money laundering regulations, fraud prevention records |
| Financial Transactions | Transaction date + 7 years | Accounting, auditing, tax compliance, dispute investigation |
| Betting History | Bet placement + 7 years | Dispute resolution, regulatory audits, integrity monitoring |
| Customer Support Records | Conversation date + 3 years | Quality assurance, training, complaint resolution |
| Marketing Consent Data | Until consent withdrawn + 90 days | Honoring opt-out requests, maintaining suppression lists |
| Device/Usage Logs | Collection date + 12 months | Security monitoring, fraud detection, analytics |
After the applicable retention period expires, we securely delete or anonymize your personal data so that it can no longer identify you. Anonymized data may be retained indefinitely for statistical analysis and research purposes.
If your account remains inactive (no login or betting activity) for 24 consecutive months, we will send you an email notification. If you do not respond within 90 days, we may close your account and return any remaining balance to your registered bank account. Account data will then follow the standard retention schedule outlined above.
As a User of up955, you have the following rights regarding your personal data under Indonesian data protection principles and international best practices:
You have the right to request a copy of the personal data we hold about you. To exercise this right, contact our Data Protection team at [email protected] with the subject line "Data Access Request." We will provide your data in a structured, commonly used, and machine-readable format (typically PDF or CSV) within 30 days.
If any of your personal data is inaccurate, incomplete, or outdated, you have the right to request corrections. You can update most information directly through your account settings, or contact customer support for assistance with fields you cannot modify yourself.
You may request deletion of your personal data in the following circumstances:
Limitations: We may not be able to delete data that we are legally required to retain for compliance, tax, or regulatory purposes (see Section 5 retention periods). In such cases, we will restrict processing to the minimum necessary to fulfill legal obligations.
You can request that we limit how we use your data in certain situations, such as when you contest the accuracy of the data or object to processing. During the restriction period, we will only store your data and process it with your consent or for legal claims.
For data you provided to us with consent or for contract performance, you have the right to receive that data in a portable format and transmit it to another service provider (where technically feasible).
You can object to processing based on legitimate interests (e.g., for analytics or fraud prevention) by demonstrating compelling reasons related to your particular situation. For marketing communications, you can opt out at any time via the unsubscribe link in emails or through account settings.
Where processing is based on your consent (e.g., marketing emails), you can withdraw that consent at any time. This will not affect the lawfulness of processing before withdrawal.
How to Exercise Your Rights: To exercise any of these rights, contact up955 Data Protection Team at [email protected] or use the live chat feature on our Platform. We will respond to your request within 30 days. We may ask you to verify your identity before processing certain requests to protect your data from unauthorized access.
up955 employs industry-leading technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:
While we implement robust security measures, protecting your account also requires your cooperation:
Data Breach Notification: In the unlikely event of a data breach affecting your personal information, up955 will notify you via email within 72 hours of discovering the breach, as required by data protection regulations. We will explain what data was compromised, the potential impact, and what steps we are taking to mitigate harm.
up955 uses cookies, web beacons, local storage, and similar tracking technologies to enhance your experience, analyze Platform usage, and deliver personalized content.
Cookies are small text files stored on your device when you visit websites. They help websites remember your preferences, keep you logged in, and understand how you use the site.
You can control cookies through your browser settings. Most browsers allow you to:
For browser-specific instructions, visit: Chrome - Settings > Privacy and Security > Cookies; Firefox - Options > Privacy & Security > Cookies and Site Data; Safari - Preferences > Privacy > Cookies and Website Data.
While up955 primarily operates within Indonesia and serves Indonesian residents, some of our service providers (cloud hosting, game studios, analytics tools) may be located outside Indonesia. When we transfer your personal data internationally, we ensure it receives adequate protection through:
If you have concerns about international data transfers, please contact our Data Protection team at [email protected] for more information about specific safeguards.
up955 strictly prohibits use of the Platform by individuals under 21 years of age. We do not knowingly collect personal data from minors. If you are under 21, do not register an account, provide any personal information, or attempt to access our Services.
If we discover that we have inadvertently collected data from someone under 21, we will immediately delete that data and permanently close the account. Parents or guardians who believe their child has provided data to up955 should contact us immediately at [email protected] so we can take corrective action.
Age verification is conducted during the KYC process before your first withdrawal. Users who fail to provide valid proof of age 21+ will have their accounts suspended until verification is completed or permanently closed if verification cannot be satisfied.
up955 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will:
We encourage you to review this Privacy Policy periodically. Continued use of up955 after changes are posted constitutes your acceptance of the revised policy. If you disagree with any changes, you may close your account by contacting customer support.
If you have questions, concerns, or requests regarding this Privacy Policy or how up955 handles your personal data, please contact us:
Our dedicated Data Protection team is committed to addressing your privacy concerns promptly and professionally. For urgent security issues (suspected account breach, unauthorized access), use the live chat feature for immediate assistance.
Bank-grade SSL/TLS encryption protects all data in transit and at rest. Your information is secure from interception.
Exercise your rights to access, correct, delete, or restrict use of your personal data at any time. We respect your privacy choices.
We never sell, rent, or trade your personal information to third parties. Your data is yours, not a commodity.
We collect only the data necessary to provide secure gaming services and comply with legal obligations. No excessive tracking.
Transparent data retention schedules. We delete your data after legal retention periods expire unless you request earlier deletion.
Immediate notification within 72 hours if your data is compromised. We take security incidents seriously and act fast.
Explore additional resources to understand how we protect your data and what rights you have as a up955 user.